Ex-stock:

Sample policy:

• Items under R50.00 ex VAT: These items need to be purchased and may not be returned for credit
• Items over R50.00 ex VAT: These need to be paid for upfront and can be returned within 5 working days. A refund will be issued via EFT, if requested; otherwise a credit note will be created and credited to your account for future use, providing that samples are returned in original condition (including packaging). It may take up to a week to carefully check samples that are returned – once we are satisfied that samples are fit for resale we will issue the refund or credit note. Damage to any part of samples or packaging will result in samples not being accepted for return.
• Importantly, when returning samples, the original invoice relevant to the samples needs to accompany the return before a credit note will be issued and a refund effected.

Catalogue Pricing:

Ex-stock catalogues are available for purchase for R20.00 incl VAT.

Special Import

A 50% deposit is required for all orders from Special Import over R2000.00 excl VAT.
Stock should be ready for collection within 7 - 10 working days from date of order, depending on when order is confirmed, receipt of deposit and subject to availability of stock in Holland .
In order to receive stock within 7 days, cut-off is 2pm Tuesday.

Examples:

Order placed Tuesday (before 2pm) – stock arrives following Wednesday or Thursday
Order placed Wednesday – stock arrives Wed or Thurs 2 weeks later.

Special Import Sample Policy

Unfortunately we do not hold stock of any samples.
All samples need to be purchased as per normal orders stated above, and may not be returned for credit or refund at any stage.

Branding Artwork:

Acceptable file formats:
Vector artwork is preferred (.CDR / .EPS /.AI / .PDF / .FH)
PC format artwork only
If artwork is received in the correct format we will do our utmost to generate layouts within the time-frame stipulated by your Account Consulatnt.
If artwork is not received in the correct format layouts may take up to 24 hours to redraw.
Tips to help you prepare your artwork:
All fonts must be converted to curves to avoid font substitutions.
Include font and size if typesetting is requested.
Artwork for multi-colour imprints should be sent as a colour separated file (exceptions: digital printing)
Unacceptable formats: Word files, .gif, .jpeg (under 600dpi), Power Point.
Please forward electronic artwork directly to your account consultant at Amrod.
Upon written approval of layouts please confirm with your Account Consultant that they have received your signoff.
Amrod cannot take responsibility for non-delivery of orders if layout approval is not received.

Artwork Fees:

Artwork received in the correct format will not be charged for.
Artwork not received in correct format will attract a design and redrawing fee of R200 ex VAT.
This fee will accommodate 1 further changes to the layouts, thereafter, any additional changes will be charged for at R150.00 per change.
Branding cancelled after layouts have been generated will be charged for at R150.00 ex VAT/per layout.
General Branding Terms and conditions:
Branding will only commence once full payment for stock and branding has been received and artwork has been approved.
If cheques are deposited into our bank account branding will only commence once payment has cleared.
For customers on account: no cancellation of orders will be accepted once final approval of artwork has been received.
Unfortunately faxes etc can and do sometimes go missing. Please confirm that proof of payment has been received by your Account Consultant. Amrod cannot take responsibility for missed deadlines if payment has not been confirmed with your Account Consultant.
Delivery dates are quoted from the day after artwork approval and receipt of payment - whichever is later.
Amendments made to proofs will result in delay to delivery date. Should you require changes, we will issue a new layout for final proofing before production commences. Changes to layouts can take up to 4 hours to generate.

Example 1: artwork sent in correct format

Monday – artwork sent by after 2pm
Tuesday – layout sent to client for approval
Wednesday – client sends approved layout back and confirms that proof of payment has been received by Amrod
Thursday = Day 1
Delivery will depend on branding process and size and complexity of the job in question. Please discuss lead-times with your Account Consultant.

Example 2: artwork not sent in correct format, redrawing of logo required

Monday – artwork sent by client prior to 2pm
Tuesday (by close of business) – layout sent to client for approval
Wednesday – client sends approved layout back and confirms that proof of payment has been received by Amrod
Thursday = Day 1
Delivery will depend on branding proces and size and complexity of the job in question. Please discuss lead-times with your Account Consultant.

General terms and Conditions:

Cancellations:

Written orders (faxed or by email) constitute a binding contract and are legally enforceable.
Once an order for ex-stock products has been emailed or faxed, cancellations prior to collection will be subject to a 15% handling and admin fee and R150.00 per layout if a layout was created.
For customers who are on account: no cancellation of orders for ex-stock products will be accepted once final approval of artwork has been received.
Once an order for Special Import products (under R2000 ex VAT) has been faxed or emailed no cancellations will be accepted for any reason. We place orders with our suppliers upon receipt of your orders and they do not accept cancellations from us. For Special Import orders over R2000, where a 50% deposit is required, no cancellations will be accepted once the deposit has been received.
Ex-stock orders needing to be returned after stock has been collected may be returned, at the sole discretion of management, within 48 hours of collection, subject to a 25% handling and admin fee. Special Import orders will not be accepted for return under any circumstances. Please do not return orders without prior written consent from Amrod Management. Orders returned without accompanying written consent will not be accepted by our returns department. If it has been agreed that an order can be returned, the relevant invoice must accompany the order.
Unless alternative arrangements are made, unbranded orders must be collected within 10 working days from order. Orders not collected within 10 working days will be deemed to be cancelled and products will be returned to stock. This order will be subject to a 15% handling and admin fee.
Orders that have been branded and remain uncollected for 30 days will be given to charity.

Shortages & Damages

Once stock has been collected / delivered from / by Amrod we have no control over it. As such we will not be held responsible for any damages or shortages not reported within 48 hours. This applies to all orders collected from any of the 3 branches, viz: Jhb, CT and /or Dbn.
In the case of stock being collected by a client's courier, clients have 60 hours from time of collection by courier, to report missing or damaged items. No claims will be entertained thereafter.

Payment:
We unfortunately do not accept cheques.
In the case of cheques deposited into our bank account, stock shall not be released until the funds have been cleared in our account.
We do not accept cash for any orders over R500.00 since having cash on the premises is a security risk.
We accept Master / Visa cards (No Amex and Diners).
We accept Debit Cards.
We encourage EFT's and have facilities at our offices to make Internet payments. Stock will only be released once proof of payment has been received.
For orders that require branding, we will only commence branding once stock and branding has been paid for in full. Please contact your Account Consultant to confirm that they have received your proof of payment, once payment has been made. Amrod cannot be responsible for missed deadlines if you have not confirmed that payment has been received.

Orders collected by courier

Please request a COLLECTION FORM from your Account Consultant or at Collections (collections@amrodgroup.co.za). Please accurately complete all the required fields on the form and either email back to your Account Consultant or Collections, or fax back to the number listed on the form. Clients who complete the form and return it several hours prior to their couriers (or drivers) collecting their orders, experience shorter waiting times and a more pleasant experience overall.
Please do not send your couriers to collect orders until you have received an email from Amtrack and/or a sms notification confirming that your order is ready for collection.. Once this invoice or sms is received this is your indication that your order has been pulled, checked and packed and is ready for collection.

Please ensure that your courier knows who he is collecting for and how many orders he is collecting for you. All relevant invoice numbers must appear on the collection form. It is your responsibility to ensure that your courier company is aware of the above. Amrod will not be responsible for couriers leaving without all orders collected.
Under no circumstances will stock be released to couriers until payment is received. Please do not send your courier to collect if you have not effected payment and provided proof thereof to Amrod, and confirmed that we have received the proof of payment.

Thank you for using Amrod. We are constantly striving to improve our service levels as well as our offering to you.