9 October 2021
Hoop dit gaan goed met jou, en dat julle almal nog gesond en veilig is?
This is a very serious matter that needs to be handled and discussed with the utmost urgency as soon as possible.
I deal with a lot of customers and different suppliers, and I come from a big background where customers and customer service is very important to any business, and trust me if I tell you I can be a very difficult and demanding person/customer.
I don't care what other customers of Jade say or do, but I will tell you this. and please share this with your Jade Team, they are excellent, amazing, wonderful, 5 star service from your team. I don't have a single thing to complain about, Congratulations to the Jade team for delivering awesome service.
But the person I took on as my personal assistant is Keri. :) She is my own to go to lady, she is the best, always helping me with the smallest question, always going the extra mile, she really does her best every single time, to make sure I learn and understand whatever quote we busy with, if other customers complain about her in any way, take it from me, the customer is NOT always right. THANK YOU KERI you are the best and a superstar. She is to me like that guy on Facebook BI PHAKATHI, he helps the poor, gives them money and just treats them like human beings no matter what. Keri is my BI, she helps me so that my company can grow and I can put food on my family's table.
Thank you and BAIE DANKIE Hellen.
If I ever move up to a higher tier I will still choose to have Keri help me with my queries
One last time a HUGE THANK YOU JADE TEAM
Kind Regards / Groete
08 October 2021
Thank you Nats!
Thank you for all your assistance, you are truly an asset for Amrod and I don’t want to work with anybody else!
10 September 2021
We had an amazing gold day yesterday in Ballito, thank you o everyone at Amrod for your amazing quality work and great service.
My gazebo was a huge hit
22 September 2021
You and the team are truly lifesavers. Thank you so much.
25 August 2021
It has been a hectic few days and I needed to take the time to sincerely thank you and Ridwaan for the excellent service that you have maintained.
Particularly with this order as it was practically done overnight. The Personalised laser engraving, a brilliant finish and prompt delivery has left the customer very happy.
Thank you very much guys.
22 June 2021
I would just like to say a very big THANK YOU
Thanks for the great service and speedy responses, makes working with Amrod a dream!
21 June 2021
Natalia It’s all about relationship – I love working with you – and you frikking amazing at your job – thank you for making my job easy
Have a great day.
11 June 2021
Good morning beautiful lady ??
I just want to thank you for being you. I know that you always have my back, and that you will always do what you can to help out in a crisis. I can honestly say that without you on that side my job would be a lot harder. You always have a great attitude…even when I grump on you….lol.
Thank you for always going the extra mile – I appreciate you!
Have a great day.
02 June 2021
Thank you so much Lerato and Priscilla-It eventually worked.
Very grateful for your efficiency and quick response to our help with this urgent job.
Greatly appreciate it.
Have a beautiful day.
21 May 2021
I wanted to send you an email to say THANK YOU for your professional and informative tour with our staff yesterday, which we come to expect from you.
Your signage in your factory says " Professionalism is not the job you do, it's how you do the job" and for me this epitomises you and your approach to your job.
Not only are you warm and friendly you are super patient and nothing is too ever too much trouble, whilst always ensuring everyone's safety.
You did, once, send me scuttling off to buy closed shoes for one of our clients who, despite being warned, did not wear the correct footwear.
I have been on so many branding tours and at least 5 or 6 with you, and each time I walk away learning something more.
We are always so quick to complain but not so quick to compliment, so this is a shout out to you for a job well done.
19 May 2021
Just wanted to drop you a quick note to say thanks for all your help regarding the order – really appreciate it.
I wish all my other suppliers were as efficient and as helpful as you.
You have been an absolute star
17 May 2021
VERY happy Natalia!
Your service is impeccable, and you always go the extra mile. We could not have asked for a better account manager!
14 May 2021
Thank you for your mail Natalia....!!!
We are so so. Happy !!!!!!
Have an awesome weekend Natalia.
And...thank you for being you ! And also the most amazing rep that Amrod has.
Without you this order would not have come through.
07 May 2021
The service from you guys was great.
Thank you for all your assistance, you guys are amazing.
04 May 2021
I trust that you are well.
Please convey my message to Orlando that I am a VERY HAPPY CUSTOMER !
My new skins is great quality and fit my existing poles perfectly.
I will DEFINITELY be back for more skins AND I use your platform for all my customers!!
PS: Thanks Michelle for pushing me to use Amrod for my branding needs!!
22 April 2021
Do you know that you are a super star Natalia, thank you for going above and beyond.
21 April 2021
Thank you for ALWAYS answering so efficiently and ALWAYS being so helpful, it is hugely appreciated and exactly why AMROD has always been and will always be our NO.1 preferred supplier
6 April 2021
Good day Ladies
I just really want to Thank you for the Amazing Service you give us.
Cleo - What an Amazing, Bubbly Person, That will go the Extra Mile to ensure the Person we need to speak to Contacts Us back, I love it when I get through to a company with an Amazing receptionist.
Thuli – The customer Service is on Point and you will go the Extra Mile to ensure that we are Happy, and you are always so friendly and Helpful.
Priscilla – A fantastic account Manager, you resolve all our sales Enquiries and ensure you go the Extra Mile for us, I really appreciate it.
I just want to Say Thank you Ladies for Being So amazing I can Comfortably say Amrod staff is one of my Favorite Supplier Staff to deal with, always willing to help where they can.
Have a lovely day
26 March 2021
I would like to let management know staff who went the long extra mile today for our company. None of the problems were as a result of Amrod, my team or my clients team but of the end user who supplied the wrong information.
A sincere thanks to the numerous staff members at Amrod. In the course of today Rose - who was AMAZING going back and forth with communication, the screen print team – who picked up a real problem (incorrect pantone supplied by the client via her client) and then helped resolve it satisfactorily, Philile - Africa Quartz, who took my first call this morning and Sumaya - in the show room, who processed the corrected art work for me while I was there.
There product couldn’t be delivered today but will be with them early Monday, thanks you.
I would ask that you let them all know (I don’t have all the emails) that their efforts are greatly appreciated. There are not many staff now a days who supply this level service.
And I am not a big client of Amrod! but hoping to get there.
PS The coffee was great and definitely needed.
20 March 2021
Good morning Faith,
I received a notification that the order was dispatched yesterday.
Just wanted to say Thank you so so much!! You are amazing for pulling that off so fast!
I’m so grateful for your service. You and your team are just so Awesome!
Thanks Again and I hope you have a wonderful weekend!
11 February 2021
Thank you so much, I absolutely love ordering and working with Amord!!!!!!!!!!!!
03 February 2021
Hi Omer & Taf,
What a blessing this order is after a very difficult and stressful 12 months! Thank you to you and your team for the support.
May I just mention how fantastic Pavee is. She is exemplary of the Amrod Service Promise – always willing to assist and go the extra mile. She is a consummate professional - solution-driven, supportive, quick to respond and a kind human being on top of it! She is an extremely valuable member of the Amrod team and I love working with her.
Best regards & blessings to you all.
27 January 2020
Baie dankie vir jou Geduld en vriendelikheid. Jy het my rerig baie mooi gehelp.
Jy is ‘n Awesome mensie.
Geniet jou aandtjie.
En hopelik praat ons gou weer.
11 December 2020
I hope all is great and thank you for your always wonderful service and positive attitude
Have a wonderful week-end
17 November 2020
Hi Natalia and Somaya
Well done team Amrod for always going the extra mile.
We honestly and truly appreciate it.
Chat soon and Stay safe,
29 October 2020
Hope you are well.
Just to let you know, my customer was so happy with the services we provided and that was all thanks to you and your team.
I really do appreciate all the help last week and so grateful to you for coming through for me on such short notice.
I owe you chocolates for this one.
Thank you again and have a lovely evening ahead.
13 August 2020
Just wanted to take this time to let you know how much both Andre and I appreciate your amazing service. You are always just a call away and we feel that our business is appreciated by you.
Thank you for being an absolute STAR !
Please forward this email to Amit – I don’t have his email address.
Hope you have a fantastic. day
21 July 2020
We feel It’s important to take a minute to let you know that we notice, and appreciate the superior customer service we are receiving from Amrod.
We will admit that we’ve had our share of mediocre service from companies in the industry in the past and cannot stress how grateful we are for the level of professionalism and quality of service and products we receive from Amrod.
Especially Charline our accounts manager.
In the 10 years that I am in the industry I have never come across a more competent, friendly and efficient person as Charline. She is always friendly, more than willing to assist and when we have questions or requests she always gets back to us within 5 minutes. She is a true asset to Amrod, and our team.
This level of excellence from Amrod has a positive reflection on our business as we can offer this same quality customer service to our clients, and always be rest assured that lead times and product quality is of the highest.
Keep up the good work!
06 July 2020
I trust that you are all well and staying safe.
Omer, our team would just like to express our sincere appreciation and congrats to Natalia. Natalia has been incredible in getting back to us and helping us with all our queries.
Honestly, it has been a pleasure and I feel that credit is due to Natalia given these times and the amazing service she is willingly providing.
Thank you Omer for a great team member!
26 June 2020
This mail is just to say thank you very much for going the extra mile for us on every order and always sorting out everything as quickly as possible.
Thank you for being patient when we need to push orders and always being friendly whenever we speak.
All our best compliments to you and your service.
23 June 2020
Charnelle, I don't know what to say, you guys are Awesome, no wonder we consider you our best supplier ever :) :)
I will upload the artwork from my side
Again thank you so much, our client will be very happy that it was resolved so quickly :)
Please do not hesitate to give me a call should you require more information.
Kind Regards Jack / Mercia
11 February 2020
I can not thank you enough, for your valuable and realistic approach in your "Why some distributors fail" newsletter.
It is with sincere gratitude that I type this email, and encourage you to keep spreading the word.
I have gained such a lot from taking the time to read this and look forward to your next.
11 February 2020
THANKS YOU VERY MUCH for sorting this out SO fast!! You guys are absolutely AMAZING!!!!!!
I hope your bosses sees this mail! Amrod is truly the BEST in the business!
I just don’t want to deal with anyone else anymore…… You guys spoil us with your unbeatable service!
06 February 2020
Well-deserved all round to you and your Nightshift Team and to My account Manager Maggie…
AMROD HAS SO FAR NEVER LET ME DOWN WITH ALL MY ORDER BE IT SAMPLES URGENT ORDERS OR NORMAL ORDERS…
Keep up the Excellent work, communication and Service Guys ….AMROD WILL NEVER GO WRONG AND WILL BE A HUGE SUCCESS BEATING ALL COMPETITORS IN THIS FIELD …
WELL DONE TO MANAGEMENT>>>>>
31 January 2020
Hi Helen and Omer
I would like to give Vanessa and Katleho a sincere, jubilant, shout out. I had a presentation to do and the team bent over backwards to assist me. Including staying a little later on Wednesday to ensure my Thursday morning went well. They are an assist to your department and company. In the few months I have been with our company, nothing I’ve asked for has been too much trouble.
I really appreciate this level of service, and, unfortunately, expect from other suppliers but i'm often sorely let down.
I commend your taste in staff ?
Have a super weekend.
12 December 2019
We all deserve this break after this tough year we’ve all had….. Just in case I forget to say it later…
Thanks for everything you’ve done for us this year. You have been a key component of making the year a success and I hope and pray you remain our sales consultant next year…...