Terms and Conditions

Privacy Policy

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Sample policy

We understand that our clients require samples in order to close a deal.

Amrod's sample policy is as follows:

Samples can be ordered from our Johannesburg Head Office.
The cut-off time for overnight sample delivery to branches within South Africa is 11:00am daily.
Samples with an individual product price less than R30 excluding VAT, may not be returned for credit.
Returns on memory sticks, food items and personal care / pamper products will not be accepted.
All samples must be returned in their original condition and packaging to qualify for a refund or credit.
Damage to any part of sample or packaging will result in the sample not being accepted for a refund or credit.
The original invoice needs to accompany the returned samples, before a credit note will be issued and a refund effected.
All refunds will be done via EFT to the relevant Company’s bank account.
All sample orders must be paid for in full prior to collection or dispatch from our Johannesburg branch.

Branding

Please upload your artwork on the Website.
Please approve your artwork / layouts online.
Amrod cannot take responsibility for non-delivery of orders if layout approval and payment is not received.
Branding will only commence the day after artwork is approved and full payment has been received.
Delivery lead-times are in effect, the day after artwork approval and full payment has been received.
Amendments made to layouts will result in a delay to delivery date. Should you require changes, we will issue a new layout for final proofing, before production commences.
Our website is available 24/7 and is the fastest and most convenient way to check stock availability, prices, branding, product information as well as place your orders, upload your artwork, track your orders, view lead-times and approve job cards.
By placing an order with Amrod, you represent that you have the authority to order, purchase and/or distribute merchandise containing the names, trademarks, logos, copyrights etc. identified and/or submitted with your order. You also agree to indemnify, defend, and hold harmless Amrod, its affiliates and representatives from and against all claims, liabilities, and expenses (including attorney fees) arising out of or related to an actual or alleged infringement or misappropriation of any trademark, copyright or any other proprietary right of such merchandise. This provision will remain in effect after the delivery of your order.

PACKAGING OF BRANDED ITEMS:

Once products have been branded, they might not be repacked into their individual packaging.
If products come supplied in individual packaging from suppliers and you require them to be repacked please make arrangements with your account manager on placing your order.

Tips to help you prepare your artwork

All fonts must be converted to curves to avoid font substitutions.
Please include font and size if typesetting is requested.
Artwork for multi-colour imprints should be sent as a colour separated file (exceptions: digital printing).
Formats we do not accept: Word files, .gif, .jpeg (under 600dpi), Power Point.
Please forward the electronic artwork directly to your Account Manager at Amrod.
Upon written approval of layouts please confirm with your Account Manager that they have received your signoff. Alternatively you can do this online.
Amrod cannot take responsibility for non-delivery of orders if layout approval is not received.
Branding will only commence once full payment for stock and branding has been received (where a client is not on payment terms) and artwork has been approved.
If cheques are deposited into one of our four bank accounts, branding will only commence once payment has cleared (for clients not on payment terms).
Unfortunately faxes can and do sometimes go missing. Please confirm that proof of payment has been received by your Account Manager. Amrod cannot take responsibility for missed deadlines if payment has not been confirmed with your Account Manager.
For fast clearing of orders please e-mail [email protected].
Reminders will be sent out daily if we require either approval or payment from you before commencing with a job. If you have paid for and approved the order and are still receiving these reminders, please contact your Account Manager directly to ensure that we have received all the relevant information.
Delivery dates are quoted from the day after artwork approval and receipt of payment - whichever is later.
Amendments made to proofs will result in a delay to delivery date. Should you require changes, we will issue a new layout for final proofing before production commences.

Artwork Fees:

Artwork received in the correct format will not be charged for.
Artwork received in an incorrect format will attract a redrawing fee of R200 excl VAT. This will accommodate two changes, thereafter additional changes will be charged for at R100.00 ex VAT, per change.
Branding cancelled after layouts have been generated will be charged for at R100 excl VAT per layout created.

General

Once stock has been collected from / delivered by Amrod, we have no control over it.
As such we do not accept responsibility for any damages or shortages not reported within 48 hours.
Whilst every effort has been made to fulfil all orders correctly, should you choose to brand your order with another company, we encourage you to check all items received BEFORE they are branded. Amrod cannot accept returns on incorrect items which have been branded regardless of whether it’s Amrods fault or not.
Returns on memory sticks, food items and personal care / pamper products will not be accepted.
Please note that if your account is inactive for a calendar year, we unfortunately need to close and deactivate your account. To re-activate your account you will be required to go through our initial registration process and pay the fee again.

Amrod cannot accept returns on incorrect items which have already been branded regardless of whether it’s Amrod’s fault or not.

It may take up to a week to carefully check the stock that is returned and once we are satisfied that stock is fit for resale we will issue the refund or credit note.
In the case of stock being sent by courier to regions outside of Johannesburg (i.e. Durban, Cape Town etc), clients have 72 hours from time of collection by courier, to report missing or damaged items. No claims will be entertained thereafter.
Once an order for memory sticks has been collected from us, we unfortunately cannot accept a return on it.
We do not accept returns on discontinued and clearance items.
We do not accept returns or changes to orders for items that need to be assembled or consolidated – e.g. GF-AM-650-B and set items.
The ETA (estimated time of arrival) dates indicated for stock are updated regularly but due to unforeseen supplier, shipping or customs delays, these dates cannot be guaranteed.
Day 1 of branding is the day after receipt of both artwork approval and payment (COD clients).
Lead times exlude weekends, South-African public holidays and Amrod's annual shutdown period.
In terms of public health regulations, identified essential products are prohibited for return or exchange due to strict health controls.
Colours of actual products may vary slightly from the colours shown in the catalogues and on the website. Please request a sample for accurate colour-checking purposes.
All product sizes have been indicated in centimetres. Sizes may vary slightly from those provided.
Product images may vary slightly from actual products due to inherent limitations in photography, film separation and printing.
We have endeavoured to ensure that the details in the catalogues and on the website are accurate, however due to the volume of information, mistakes might have crept in. Should you have questions or uncertainties regarding information or products please liaise with your account manager or view a sample for confirmation prior to placing your order. We cannot be held liable for any mistakes made or costs incurred based on incorrect information displayed in the catalogues or on the website.
The artwork designs and trademarks imprinted on the products displayed are reproduced only as examples of the type of quality of branded products available. They are not intended to represent that the products are either endorsed by or produced for the owners of the artwork, design or trademark.

Payment

We do not accept cash payments for any orders that exceed R500.00.
We accept Mastercard / Visa and Debit cards (no Amex and Diners).
We encourage online payments, via the payment portal. For your convenience, EFT’s can also be made via the facilities at our branches. Stock will only be released once proof of payment has been received and reflects in our bank account. Please ensure payment is made to the correct bank account to have your order processed without delay. Payments received from countries outside SA take between 4 - 7 working days to clear. Orders will only be released once payment has reflected.
For orders over R50 000, COD clients will be required to pay a 50% deposit prior to Amrod processing an invoice.

Orders collected by courier

We recommend using our online delivery service, however should you wish to arrange collection using your own couriers, kindly complete the courier collection form with your special instructions and email it to ([email protected])
Collection forms can be found on our website, under Knowledge Base.
Please ensure all the fields on the form are completed accurately.
Clients who complete the form well in advance, experience shorter waiting times and a more efficient collection experience.
Please do not send your couriers to collect, until you have received a ready for collection notification from Amrod.
Please ensure that your courier knows who they are collecting for and how many orders they are collecting.
All relevant sales order / invoice numbers must appear on the collection form.
If you are a COD client, stock will not be released to couriers until payment is received.

Amrod Cancellation Policy

Written and online orders constitute a binding contract and are legally enforceable.
Once an order, exceeding the value of R5000 ex VAT or more, has been emailed or placed online, cancellations prior to collection will be subject to a 15% handling and admin fee.
Any orders not paid for within 10 working days (dependent on order value) of being placed will be deemed “cancelled”. A 15% handling fee will apply, should the invoice exceed R5000 ex VAT or more.
If layouts are created prior to cancelling an order, a fee of R100 excl VAT will apply per layout, whether we were able to meet your deadline or not. We recommend checking stock availability and estimated lead-times prior to proceeding with any order.
For customers who have an account, no cancellations will be accepted after final artwork approval has been received.
Collected orders may not be returned for credit, unless approved in writing by management within 48 hours of collection, subject to a 25% handling and admin fee. Please do not return orders without prior written consent from Management. Orders returned without accompanying written consent and corresponding invoice will not be accepted by our returns department. Orders must be returned to Johannesburg office.
Once stock of an item that is on special or “reduced to clear” has been collected no returns will be accepted, unless said stock is faulty.
Cancellation fees need to be paid before further orders will be processed.
Stock returns will not be accepted at the branches and are to be returned to our Johannesburg Head Office at your own expense.

Additional Terms & Conditions for Jade Tier Clients

(Please note that all other terms and conditions contained in this document apply)

As a new client, your Amrod journey begins on our Jade Tier Status, where you will be required to interact with us online. All orders must be placed and artwork / layouts must be approved online. Our website is available 24/7 and is the fastest and most convenient way to check stock availability, prices, branding, product information as well as place your orders, upload your artwork, track your orders, view lead-times and approve job cards.
You will receive access to our dedicated Sales Hub which includes a team of Account Managers who will assist you with any query during your online interaction.
A host of In-house branding solutions are available at a charge, however Embroidery is not available to clients on our Jade Tier.

Branch Delivery Terms & Conditions

Once an order is processed, you will receive two emails.
- The first will be acknowledgement of the order with a copy of the Sales Order.
- The second will be an automated email requesting you to select a branch for delivery.
If a branch is not selected, the delivery will not take place (please note: you can select the blanket delivery option to have all future orders sent to the same branch, in which case this step will no longer be required).
Amrod will not be obliged to deliver orders if a branch has not been selected.
Once you have successfully selected your branch delivery location, you will receive a confirmation email from Amrod acknowledging your selection.
- If this confirmation email is not received, the branch delivery request was unsuccessful and delivery will therefore not be effective. Amrod will not be obligated to fulfil the delivery in this instance.
For COD clients, orders will only be sent to your selected branch once POP has been received. Please note that payment has to reflect in our bank account in order for us to release the order.
Due to limited storage space, orders are to be collected from our branches within 5 days of arrival. Stock not collected within this time will be returned to Johannesburg and the onus will be on you to collect the order at your expense and foot the bill of sending goods back to Johannesburg.
All sample orders that exceed 10 line items will be invoiced from our main warehouse and will be treated as a bulk order. These orders will require the branch delivery selection to be updated and payment to be made (and received by Amrod). Delivery times for our South African branches are as follows - to Cape Town and Port Elizabeth is 48 hours and to Bloemfontein and Durban is 24 hours. Please note: should you need to return these sample items for credit, you are able to do so at either the Johannesburg, Cape Town or Durban branches.
Gift samples can be returned to our Bloemfontein and Port Elizabeth branches. Please note that no clothing samples can be returned to these branches. You can however borrow our showroom clothing samples. These need to be returned within 48 hours, in original condition.
Sample orders exceeding 20 line items that need to be returned for credit will only be accepted at the Johannesburg office, to be returned at your expense. These orders cannot be returned to our other branches. Please note: we do not accept bulk order returns at any of our branches. Bulk order returns are subject to prior Management approval and are to be returned to our Johannesburg office (these will attract a handling fee).

Deliveries:

Durban deliveries require 24 hours from the time of dispatch to arrive at the branch (excluding weekends).
Cape Town deliveries require 48 hours from the time of dispatch to arrive at the branch (excluding weekends).
Port Elizabeth deliveries require 48 hours from the time of dispatch to arrive at the branch (excluding weekends).
Bloemfontein deliveries require 24 hours from the time of dispatch to arrive at the branch (excluding weekends).
Namibia deliveries require 48 hours from the time of dispatch to arrive at the branch (excluding weekends).
Botswana deliveries require 48 hours from the time of dispatch to arrive at the branch (excluding weekends).
Deliveries to Namibia and Botswana are only done for clients residing in these areas. Please contact your Account Manager for more detailed information about deliveries to Namibia and Botswana as they have different VAT implications.
Should you require a guaranteed delivery date, please arrange for your courier to collect the order from Johannesburg. Amrod will not be held responsible should the above delivery times not be met, whether through the fault of Amrod or the courier company.

DELIVERY SERVICE (BOOKED VIA WEBSITE):

Deliveries can be booked to destinations within South Africa only. Collection is from our head office in Johannesburg.
Orders will only be dispatched for delivery once all invoices booked on the same delivery are ready for collection. If there are branded orders on the invoices booked for the same all job cards on the invoices must be ready for collection before the order is dispatched for delivery. The lead time for unbranded orders is approximately 4 hours. Lead times for branded orders must be checked Online through your dashboard or branding calculator.
COD clients: branded orders that include delivery on the invoice will only proceed once the invoice is paid in full (including the delivery cost) and all job cards are approved.
In cases where the delivery invoice is separate to the invoice/s being delivered, delivery will only take place once the delivery invoice is paid in full and the order/s being delivered are ready for collection and paid for. Payment for a delivery only invoice post orders being ready for collection may affect the delivery lead-time.
Amrod will not be held responsible should the delivery times not be met, whether through the fault of Amrod or the delivery service.
Deliveries must be booked by 1pm in order to leave Amrod Johannesburg on that day. Orders booked after 1pm will leave with the next day’s consignments.
Day 1 of the delivery lead-time is the day after the goods have left Amrod Johannesburg.
Delivery lead-times are dependent on consignment weight, service selected and destination.
Delivery is by 5pm on the delivery date stipulated.
As power banks contain lithium batteries they cannot be overnighted to areas where the overnight service requires that goods be airfreighted.
Branding lead-times exclude delivery lead-times.
Delivery cannot be cancelled once the order/s are on a collection shelf.

Sample Orders:

Sample orders consisting of less than 10 line items can be emailed to the below email addresses (for Cape Town or Durban):
- [email protected] (Cape Town collections)
- [email protected] (Durban collections)
For all other branches, you can place your orders online or email your Account Manager.
Sample orders that are emailed to the above email addresses and are received by 11h00 for Cape Town and Durban will be ready for your collection at the respective branches the following day.
Jade clients may only return sample orders to the Johannesburg office for credit, to be returned at your expense. These orders cannot be returned to our other branches.
For clothing samples loaned from our Bloemfontein, Botswana, Port Elizabeth and Namibian showrooms, stock not returned within 72 hours will be invoiced for your account. If the clothing is branded, we will charge a pre-production sample fee to cover the cost of the branding on the unreturned item.

Unbranded Bulk Orders:

Unbranded bulk orders will be dispatched the day after both the payment has been received and the branch selection has been updated. If however your order is ready earlier, we will do our utmost to get it onto that days truck.
If you place your order online, you can do so until 23h00 and your order will be dispatched the following day (provided payment is made and the branch delivery selection has been updated by 11h00 the following day).

Branded Orders:

Branded orders that are due to be completed at 16h30 will be dispatched to the relevant branches on the same day (provided that the branch delivery selection has been updated before 15h00 on that day).

Payments:

Please send your proof of payment for all orders to [email protected]
Your Account Manager will contact you if any unforeseen issues arise.

Please Note:

Should there be any delays from SAA Cargo, DSV or Triton, you will be notified via email.
Amrod will not be held responsible for such delays.
Please do not attempt collection of an order until you have received the emailed notification stating that your order is now ready for collection.
To view Amrod’s full Terms & Conditions, please refer to the QUICK LINKS section on our website (www.amrod.co.za). The link can be found at the bottom of the homepage.

Display Terms and Conditions:

Where skins are available for sale as stand-alone items, Amrod is able to refit skins onto Amrod-purchased hardware at our Johannesburg Head Office. Should a client request that Amrod refit skins, the return of hardware to Amrod Johannesburg Head Office will be for the client’s account. Once complete, Amrod will send the items to an Amrod branch, within South Africa, of the client’s choice. Alternatively, the items can remain at Amrod Johannesburg for client collection.
Refitting of skins by Amrod is subject to inspection of the relevant hardware. If the existing hardware is faulty or damaged, Amrod will not be able to refit skins.
If the client is reskinning hardware themselves it is the client’s responsibility to ensure that the hardware is not faulty or damaged. Amrod cannot be held liable for skins purchased that cannot be fitted properly due to faulty or damaged hardware.
It is the client’s responsibility to ensure they order the correct skin for the correct display unit.
Reskinning is specifically tailored to fit to Amrod display hardware. Amrod cannot be held responsible for any skins purchased to fit third party hardware.
All artwork must be created in CMYK and Pantone colours must be included as a Pantone solid coated spot within the print file supplied. Please note failing this will result in no colour matching taking place.
Due to the limited colour gamut of various digital CMYK print methods not all Pantone colours can be achieved. We endeavour to match as close as possible and colour variation will take place on different materials, e.g. PVC versus fabric.
Fluorescent and metallic Pantones cannot be matched. Only a tonal representation thereof can be achieved.
Digital Dye Sublimation is not designed for constant, long-term exposure to sunlight.
Overexposure to sunlight will reduce the longevity of the print.
We encourage you to take care of the Display fabric and remove it from direct sunlight at all opportunities.
Display fabrics purchased from Amrod come with a 3-month limited print fade warranty.

Display repair policy:

Display hardware purchased from Amrod comes with a 3 year limited mechanical repair warranty.
The warranty excludes display hardware that has been mishandled, abused or not used for its intended purpose.
Display hardware that is under warranty and requires repair must be returned to Amrod Johannesburg at the clients own expense. All broken or damaged parts must be included.

Workwear Terms and Conditions:

Manufacture of workwear products only commences on receipt of order and, for COD clients, full payment. Once a sales order is generated your order may not be cancelled or changed.
Conti suits sets are sold according to the industry standard which directs that the pants in the set are 2 sizes smaller than the jacket. Conti suit sets will therefore be sold based on the jacket size, for example, if you place an order for a size 34, the jacket will be a size 34 and the pants size will be a size 30.
Kindly ensure that sizing has been established correctly before placing an order with us as sets will always be sold as per the above.
We will not accept any returns on “unbranded or branded” workwear items that have had tape specially applied as these are not ex-stock items. We will only accept returns on workwear items that are held in stock and readily available.

POPI ACT AGREEMENT AND CONSENT DECLARATION:

WHEREAS IT IS AGREED THAT

All parties agree that they will comply with POPI regulations and process all the information and/or personal data in respect of the services being rendered in accordance with the said regulation and only for the purpose of providing the Services set out in the agreement to provide services.

The company (also called the service provider), all the parties to this agreement, the service provider’s employees and the client’s employees and any subsequent party/parties to this agreement acknowledge and confirm that

One or more of the parties to this agreement, will possess and will continue to possess information that may be classified or maybe deemed as private, confidential or as personal information.
Such information may be deemed as the private, confidential or as personal information in so far as it relates to any party to this agreement.
Such information may also be deemed as or considered as private, confidential or as personal information of any third person who may be directly or indirectly associated with this agreement.

Further it is acknowledged and agreed by all parties to this agreement, that such private, confidential or as personal information may have value and such information may or may not be in the public domain. For purposes of rendering services on behalf of the client, the service provider and any party associated with this agreement and/or any subsequent or prior agreement that may have been/will be entered into, irrevocably agree that “confidential information” shall also include inter alia and shall mean inter alia:

(a) all information of any party which may or may not be marked “confidential,” “restricted,” “proprietary” or with a similar designation;
(b) where applicable, any and all data and business information;
(c) where applicable the parties may have access to data and personal and business information regarding clients, employees, third parties and the like including personal information as defined in POPI regulation; and
(d) trade secrets, confidential knowledge, know-how, technical information, data or other proprietary information relating to the client/service provider or any third party associated with this agreement and (including, without limitation, all products information, technical knowhow, software programs, computer processing systems and techniques employed or used by either party to this agreement and/or their affiliates.

All parties irrevocably agree to abide by the terms and conditions as set out in this agreement as well as you agree and acknowledge that all information provided, whether personal or otherwise, may be used and processed by the service provider and such use may include placing such information in the public domain. Further it is specifically agreed that the service provider will use its best endeavours and take all reasonable precautions to ensure that any information provided, is only used for the purposes of the agreement.

It is confirmed that by submitting information to the service provider, irrespective as to how such information is submitted, you consent to the collection, collation, processing, and storing of such information and the use and disclosure of such information in accordance with this policy.

SHOULD YOU NOT AGREE TO THE TERMS AND CONDITIONS AS SET OUT IN THIS AGREEMENT AND CONSENT DECLARATION YOU MUST NOTIFY THE SERVICE PROVIDER IMMEDIATELY FAILING WHICH IT WILL BE DEEMED THAT YOU ACCEPT AND AGREE TO THE TERMS AND CONDITIONS SET OUT ABOVE

We thank you for reading our Terms and Conditions. Should you have any queries, please feel free to contact your Account Manager in this regard.