Terms and Conditions

Deliveries

  • For COD clients, orders will only be sent after receipt of payment from a Namibian account into our Namibia bank account.
  • Due to limited storage space, orders are to be collected from the branch within 5 days of arrival.
  • Namibia deliviers require 48 hours from the time of dispatch to arraive at the branch (excluding weekends).
  • Amrod will not be held responsible should the above delivery times not be met, whether through fault of Amrod or the courier company. Should you require a guaranteed delivery date, please place the order under your local account and arrange your courier to collect the goods from JHB.
  • Stock returns will not be accepted at the branches and are to be returned to JHB at the clients’ expense, subject to managements approval, and a 25% handling fee.
  • Amrod will not be held responsible for courier delays.
  • Please do not attempt collection of an order until you have received the emailed notification stating that your order is now ready for collection.

Sample Lending

  • Samples must be returned within 48 hours of borrowing from the Amrod Showroom.
  • A maximum of 7 samples can be lent out at any one time.
  • Clients cannot borrow additional samples with others overdue for return.
  • Samples must be returned in original condition and packaging.
  • Damage to any part of the samples will result in them not being accepted for return and will be invoiced to
    your account.
  • If samples are not returned within the time frame, they will be billed to the client’s account after which they cannot be returned. If the clothing borrowed was branded, we will also charge a pre-production sample fee (R50 excl VAT) to cover the cost of the branding on the replacement unit.

Branding

  • Acceptable file formats:
    • Vector artwork is preferred (.CDR / .EPS / .AI / .PDF / .FH)
    • We accept PC format artwork only.
  • Tips to help you prepare your artwork:
    • All fonts must be converted to curves to avoid font substitutions.
    • Please include font and size if typesetting is requested.
    • Artwork for multi-colour imprints should be sent as a colour separated file (exceptions: digital printing).
    • Formats we do not accept: Word files, .gif, .jpeg (under 600dpi), Power Point.
    • Please forward the electronic artwork directly to your account manager at Amrod.
    • Upon written approval of layouts please confirm with your account manager that they have received your
      signoff.
    • Amrod cannot take responsibility for non-delivery of orders if layout approval is not received.
    • Branding will only commence once full payment for stock and branding has been received (where a client
      is not on payment terms) and artwork has been approved.
    • If cheques are deposited into one of our two bank accounts, branding will only commence once
      payment has cleared.
    • Unfortunately faxes can and do sometimes go missing. Please confirm that proof of payment has been
      received by your account manager. Amrod cannot take responsibility for missed deadlines if payment has
      not been confirmed with your account manager.
    • Reminders will be sent out daily if we require either approval or payment from you before commencing with
      a job. If you have paid for and approved the order and are still receiving these reminders, please contact
      your account manager directly to ensure that we have received all the relevant information.
    • Delivery dates are quoted from the day after artwork approval and receipt of payment - whichever is later.
    • Amendments made to proofs will result in a delay to delivery date. Should you require changes, we will
      issue a new layout for final proofing before production commences.
  • Artwork Fees:
    • Artwork received in the correct format will not be charged for.
    • Artwork not received in the correct format will attract a redrawing fee of R200 excl VAT. This fee will accommodate 3 further changes to the layouts, whereafter any additional changes will be charged for at R100 excl VAT per change.
    • Branding cancelled after layouts have been generated will be charged for at R100 excl VAT per layout done.

General Terms and Conditions:

  • Once stock has been collected / delivered from / by Amrod, we have no control over it. As such we do not accept responsibility for any damages or shortages not reported within 72 hours.
  • Whilst every effort has been made to fulfil all orders correctly, should you take our goods to an external branding company, we ask that you check all items received BEFORE they get branded. Amrod cannot accept returns on incorrect items which have already been branded regardless of whether it’s Amrods fault or not.
  • Once an order on memory sticks has been collected from us, we unfortunately cannot accept a return on it.
  • Please note that if your account remains inactive throughout a calendar year, we will have to put it on hold and you will need to undergo the registration process again.

Payment:

  • In the case of cheques deposited into our bank account, stock shall not be released until the funds have been cleared in our account.
  • We do not accept cash for any orders since having cash on the premises is a security risk.
  • We accept Mastercard / Visa and Debit cards (No Amex and Diners).
  • For orders that require branding, we will only commence branding once stock and branding has been paid for
    in full. Please contact your account manager to confirm that they have received your proof of payment, once
    payment has been made.
  • Amrod cannot be responsible for missed deadlines if you have not confirmed that payment has been received.
  • For orders over R30 000 we require a 50% deposit in order to process an invoice.

Amrod Cancellation Policy

  • Written orders (by email) constitute a binding contract and are legally enforceable.
  • Once an order – to the value of R50 000.00 excl VAT or more - has been emailed, cancellations prior to collection will be subject to a 15% handling and admin fee.
  • All orders need to be paid for within 10 working days of invoice and if not paid within this time, they will be cancelled with the relevant cancellation fees.
  • Any orders not paid for within 10 working days will be deemed to have been cancelled, products will be put back to stock and a 15% handling charge will be levied where the invoice value is R5 000 excl VAT or more
  • In the case of cancelled orders where layouts have been done, a layout fee of R100 excl VAT per layout will be levied, irrespective of whether we are able to meet your deadline or not, unless branding deadline has been indicated to your account manager upon placement of order.
  • For customers who are on account, no cancellation of orders will be accepted once final approval of artwork
    has been received.
  • Collected stock may not be returned, unless approved in writing by management within 48 hours of collection, subject to a 25% handling and admin fee. Please do not return orders without prior written consent from Amrod Management. Orders returned without accompanying written consent and corresponding invoice will not be accepted by our returns department. Orders must be returned to JHB office.
  • Once stock of an item that is on special or “reduced to clear” has been collected no returns will be accepted, unless said stock is faulty.
  • Cancellation fees need to be paid before further orders will be processed.

Rules, regulations and Responsibilities:

  • Please note that you are responsible for paying the duties levied by the Namibian government. VAT is currently at 16%. This can be claimed back from the revenue authorities with your annual tax returns.
  • A VAT Deferment Account is an account that allows our transporter / courier to clear all duties and charge them to that account so that clients can settle when they do their tax returns. For clients that do not have this account, the transporter / courier will pay the duties on behalf of these clients and the client in turn is invoiced from Amrod to make the duties payments as the transporter / courier invoices Amrod for those costs.
  • The transporter / courier charges an extra 10% of the amount they pay on behalf of the client as an admin fee.