What Our Clients Say About Us

8 December 2017

Dear Lindiwe,

Thank you for the great service, assistance, advice, and guidance we get from you. In case we don’t say it enough, we are thankful and appreciate everything you do for us. We can only imagine how busy you must get at times, yet our emails, enquiries and problems ALWAYS get solved or resolved by you. You have a lovely disposition and that makes working with you even easier.

It is our pleasure to have you as our Accountant Manager.

Keep up the fantastic work you do.

Regards,
Colleen

6 December 2017

Hi Mikateko,

Please forward this email to your manager so they can see you’re great in your position.

THANK YOU for your assistance with this order today.
You gave us excellent client service and our client is now happy as well.

I hope you have a wonderful day further.

Thanks again ??
Kind Regards
Marizanne

7 December 2017

Dear Phumeza,

Thank you thank you thank!!!

I am the happiest woman alive today and thank you for taking so good care of me during my Carbon status. Amrod rocks! Amrod makes the process so effortless, from dealing with the amazing lady Somaya online to you Phumeza with online orders and a query, from the guys that is always so friendly behind the counters when collection goods too even the collection guys assisting to help taking boxes to your car. Not to forget: the ladies at the coffee bar, they make amazing cappuccino’s.

Looking so forward to the next status dealing with Rushaan. He has been in contact with me already but then I am not surprise because of the Excellent service with Amrod, and now so looking forward to the new year ahead and I so sure that it will be a very successful year.

Again, I want to thank you all, have a blessed Festive season ahead and take care on the road should you be traveling anywhere.

Kind Regards,
Isabel

6 December 2017

Hello Jerusha,

Hope you are well?

On behalf of our company, I would like to commend Janine Naidoo – our super awesome account manager!

She is just amazing! Always on the ball and always friendly and helpful!

Janine is always professional, consistent in getting back to us with all our crazy requests and if anyone can pull the proverbial “rabbit out of a hat” – Janine can!

Thank you so much!
Dalene

29 November 2017

Dear Omer and Nukiwe

I hope you are well

I just wanted to say thank you for the service and infinite kindness I have received from Puleng Podile.

If you have time to look though your records, you will see that my company, last ordered from Amrod in October 2016.

I did not deal with Amrod since that date, as I was afraid of dealing on the internet, and I was afraid of processing payment on the internet.

As a result, I completely stopped dealing with Amrod.

One of my clients saw two products that they wanted, and I tentatively contacted the company, and I was told to re-register and pay for registration.

Then Puleng helped and guided me through the process of going onto the internet, registering with Rush and paying my orders via the internet.

Often, I had to repeat some of the steps, due to my errors.

She very patiently held my hand, every step of the pay, as I was very nervous about doing direct payments via a website and not a normal eft.

She is very attentive to details, and does not mind explaining when I do not understand, and to make sure the information was corect, she would double check and get back to me.

She goes the extra mile in helping me and encouraging me, way beyond her duty.

Her professionalism and care are the reasons I am now dealing with Amrod after an absence of over a year , and as a result, I will definitely bring repeat business to Amrod, now that I understand the system better.

best regards
Lella

27 November 2017

Hi Amit

I must say it is an absolute pleasure to be able to take clients to your showroom. It was so well co-ordinated with all the clothing samples having been pulled. My clients were super impressed. Big order will be coming through.

Thanks to all for organizing. I will send Justin an email to thank him.

Regards Shaddy

23 November 2017

Hallo Craig and Roxane

I would just like to take a moment in this crazy time of the year to let you know how nice it is for us to work with Tishiana. She is always friendly and helpful, no matter what.

She really goes out of her way to assist us, and as wonderful as she does that, without you guys giving her the backup and the opportunity and freedom to do so, she would not have been able to assist us the way she does.

We really love working with her and appreciate all she does for us, she is making our life so much easier and is a real asset for Amrod, I hope you appreciate her as much as we do.

Kind regards
Tillie

23 November 2017

Hi Roxane,

Trust you are well!

A brief note to say thank you to Sheryll for her outstanding service….always! I have a new client and we all know the rule about first impressions. The deadline was tight and my nerves shot but Sheryll to the rescue and we delivered on time and client was happy!

Far too often we complain and forget about the moments when things work really (despite time constraints) and to thank the people that make it work on the other end?

Thank you Sheryll, your hard work and willingness to assist at all times is a breath of fresh air in our industry!

Regards
Liz

23 November 2017

Hi Michele

I would firstly like to thank you guys for the excellent service Amrod always provides us, and secondly Hi Michele

I would especially like to say thank you for our excellent account manager – Lindiwe Hi Michele

She is truly an excellent account manager and always goes the extra mile to assist us. She has been excellent in handling a slight problem on a huge order of ours that is going to our most important client. I don’t think I would have survived this stressful time if she was not for her great service.

We have come a long way working with her, from a few years ago when Pro-Designs was a small company with minimal spend. We look forward to keep working with her in the foreseeable future.
Just thought I would let you know what a gem of an account manager you guys have working for Amrod. ?
Kind Regards
Jason

23 November 2017

Hi Michele

I would firstly like to thank you guys for the excellent service Amrod always provides us, and secondly Hi Michele

I would especially like to say thank you for our excellent account manager – Lindiwe Hi Michele

She is truly an excellent account manager and always goes the extra mile to assist us. She has been excellent in handling a slight problem on a huge order of ours that is going to our most important client. I don’t think I would have survived this stressful time if she was not for her great service.

We have come a long way working with her, from a few years ago when Pro-Designs was a small company with minimal spend. We look forward to keep working with her in the foreseeable future.
Just thought I would let you know what a gem of an account manager you guys have working for Amrod. ? Kind Regards
Jason

23 November 2017

Team Amrod

What can I say? This is BRILLIANT and will not be forgotten.

Bravo!

23 November 2017

Hi Michelle,

I would like to apologize for the delay in response. Yes Moe has been in contact and very helpful. The site has been issued and is up and running.

I really appreciate Amrod’s flexibility on this as it will immensely assist in growing our corporate gifting division.

I look forward to working with your team in the future.

Much appreciated.

Thanks
Will

6 October 2017

HI there

Andrea Nel is an absolute star, she always comes through for us no matter how big or small the problem is. She is helpful, friendly, attentive and always goes the extra mile!

A big heads up to Andrea, she is beyond fantastic, and a pleasure to work with!

Kind regards
Mel

28 September 2017

Dear Gloria and Amit,

Just a short note to say a huge thank you for pulling the above orders together in the last week.

You handled it honestly, and extremely professionally – under huge pressure, huge demands, and near to impossible timelines.

Gloria – I appreciate the time worked and close overseeing of my orders/ constant updates.

Thank you for pushing yourselves to achieving what you did - I am lucky to be partnered up with you.

Kind Regards,
Aimee

28 September 2017

Good day Anusha

Just wanna take a few seconds to appreciate the excellent service you providing to your clients.

Its rare nowadays to get a sales consultant that will give you time ,and walk you around the showroom so that you can understand the products in the catalogue, and your patience is on another level, together with your attitude.

Thank you so much, and keep it up.
We need more like you.

20 September 2017

Good day

This email is intended to express my amazement at the service I have received from Mary-Anne Mhizha and the branding team.

In my recent order of T Shirts, Mary-Anne bent over backwards to ensure that I meet my client's unreasonable timelines. In all our dealings and my constant follow ups, not once did she loose her patience with me. She remained cordial and professional at all times.

I am impressed with the service received from her and the branding department. Working with her has been an absolute pleasure thus far.

Keep up the good work Amrod and your excellent team of professionals.

Regards

Alice

19 September 2017

Hi Anusha,

I wish to commend your excellent, professional and friendly service you have continued to provide me with! Well done! Because of your customer friendly approach, I have come to learn more about Amrod goods and online ordering. This is excellent and has made my life easier.

Once again, thank you so much for your valuable assistance! Much appreciated.

Best Regards
Douglas

14 September 2017

Morning Mish

Wow wow......I am speechless....Mish this is service at its highest level ever....*clap hands*

Thank you thank you.......

You guys are the best...I have never seen or received this kind of service before from any other supplier/manufacturer-I am very impressed and blown away.....

So proud to be associated with your brand "Amrod"-you really make us shine and stand out....once again -it is highly appreciated!!!!

Regards
Tumi

12 September 2017

Morning Roxanne

This is a short note to compliment your staff member Sheryll Hendricks.

She has just arranged a rush order for me, and I have today sent the couriers to overnight it to me.

And this is not the first time that she has hauled the coals out of the fire for me. Truly, if Sheryl says “consider it done” then it is done and I can relax knowing that it is in her capable hands.
She is one in a million, and if she treats all her customers (and I’m sure she does) like she treats me – then she is creating WOW experiences for everyone. To me she is the face of Amrod, and because of her I love dealing with Amrod.

So, well done to Amrod for selecting Sheryll as an account manager, and HUGE accolades to Sheryll, she is a one-in-a-million find.

Please make sure to pass on my appreciation to Sheryll.

Have an awesome day further, and I hope you guys are nicely settled into your new offices. For us clients it was seamless without interruption - but I can only imagine the behind-the-scenes work that must have gone on.

Regards
Carol

06 September 2017

WOW WOW ABSOLUTELY FREAKING WOW – I can actually do the running man dance to this one

You guys always come through for us as much as possible, but when we see miracles like this take place………………I am speechless
?
THANK YOU SO MUCH TO BOTH OF YOU AND THE BACKGROUND TEAM FOR MAKING THIS HAPPEN!!!!!

Carrie

10 August 2017

Dear Philile

I just want to extend a heartfelt thank you for all your assistance with this order. You stepped in and handled it like a professional. Thanks to you I was able to collect my order today and personally deliver it to the Director. He is leaving South Africa this evening and he absolutely loves his jacket.

I really appreciate you going out of your way to assist and making sure that I get my order branded.

You are amazing.

Warm regards,
Gizelle

4 July 2017

Good Morning Lisa

I would just like to thank you again for the commitment, to have someone like you on the team is a great wow for any boss..

Andre

22 July 2017

Good Morning Michelle,

I am a new customer newly registered in Kenya. I would like to take this opportunity to commend Kay on her customer service and assistance for me throughout the registration process. She made it very seamless and once all documents received, she quickly got us registered. She has been very helpful throughout the process. she has been a great help.

Have a good weekend.

Regards,
Gathoni

13 July 2017

Hi Banele,

Im well thank you, hope you also well.

Confirmed for two people.

Anusha thank you so much for your help yesterday, I feel so welcome at Amrod you are so efficient and friendly, you have made my life a breeze with the tutorial you gave me on online ordering and I cannot wait for the tour! :)

Kind regards,
Tiny

12 July 2017

Dear Michelle,

I was just confirmed as a re-seller yesterday and I just wanted to single out Kay for the exceptional service. She was very helpful when I was trying to understand the nuances of using the platform and she made sure I was able to login to the portal without any issues.

I am very encouraged by my initial contact and I am hopeful for a great business future ahead.

Regards,
Kwame

10 July 2017

Good Morning Anusha

I hope you had a great weekend.

I would like to compliment and thank you for your assistance on Friday. Your helpfulness, product knowledge and advise was of great value.

Have a great week ahead.

Kind regards
Nicole

26 June 2016

Good Morning Michelle and Omer,

I hope this finds you both well. The reason for my mail is to let you know what a valuable asset Mpho is to your business. She gave me the most incredible service last week going above and beyond for my company. As we know you are a very large corporation and often a small self owned business like myself can often be treated like a small fish in a very big pond. This was not the case with Mpho, whilst showing absolute professionalism she too showed an immense amount of compassion and understanding of the value my client is to me and how important it was for me to meet my deadline with client.

She was a friendly voice on the other end of the line going out of her way to help me whatever that took, this has made a lasting impression on me and went a very long way to ensuring my loyalty to your company. Your client service team could learn a valuable lesson from her. THANK YOU Mpho!

Have a wonderful day?

Kind Regards
Lynn

22 June 2017

Dear Omer

Recently I have had the need to purchase goods again through Amrod for my clients.

For the first time yesterday, I had to do an exchange on garment sizing. The Client was keen to get the garments embroidered and to their staff.

I contacted Puleng as I was advised the process could take five days to enable credits etc but she was amazing. Proactive. Understanding. Responsible and made things happen. In a big Organisation like Amrod, she championed to deliver good service.

I want to give her the kudos and the recognition she deserves. Please convey my thanks to the Business and to her.

Pat

14 June 2017

I am extremely impressed with the service received from Mzwandile
I stood for 5 minutes in the Queue and his speed and efficiency in dealing with customers is world class and exceeds the norms of Amrod.

Thank you,
Kumaran

14 June 2017

Hi Jerusha

Hope you are keeping well, it was lovely to see you at Markex, I am not sure if you are the correct person to tell, but I have to compliment Marlene’s assistant Abegail, Marlene has been off and I am so blown away but the service from Abegail, she is so fast and helpful, we have loved working with her and she is doing a fantastic job! wish there were more of her!

Thank you
Carmen

12 June 2017

Hi Soraya

I just want to say thank you very much for your kind assistance for the order that you processed for me last week. I have been dealing with Amrod for a couple of years now ( under different organizations) but I can proudly say you Soraya are the best client services person I have ever dealt with, by far.

Keep up the good work! Looking forward to working with you.

I received the goods and my client was very happy.

Regards
Peo

28 May 2017

Good day

I want to compliment your excellent employee Mpho Mokushane. Mpho went through great lengths to help me when my order was in turmoil.
I would like to thank Mpho for the excellent support she provided timely, and helpful advice regarding the challenge I faced. Mpho was extremely attentive and she listened to all my concerns with a great deal of patience.

I would especially like to commend Mpho for her professionalism and superlative skills. Her attention to detail, great communication skills and ready to smile made the experience even better. Such service builds great working relationship. Good service makes a difference.

If I could, I would headhunt Mpho.

With today’s fast pace and the fact that most people who provide any type of service have more work that they can handle, good service may be considered as a very rare treat.

Kindest regards
Dorelle

17 May 2017

Hi Tammy

I see Whitney thanked you for your wonderful service and assistance with all the urgent orders. The short lead times are giving us a edge in the market.

It is really a pleasure with Amrod lately.

You are definitely the market leader at the moment.

Kind Regards
Judy

15 May 2017

The tour was very enlightening with so much to learn.
It was great!

Rocaliwe

11 May 2017

Thank you for the very extensive tour. Our guide was very knowledgeable,

Thank you :)
Illana

11 May 2017

It was very interesting and informative, really enjoyed it.
Great tour guide:)

Well done
Thabile

11 May 2017

“WOW” :) what an awesome experience, an eye opener and great appreciation for the efforts that go into production.

Tshepo

4 May 2017

Very insightful and great to see thing happen behind the scenes.

Tour guides were awesome
Roxanne

4 May 2017

World class facilities. Awesome. Enjoyed the tour and learnt so much more than I know! Very knowledgeable tour guides with lovely personalities. Nothing more to add for now. Keep up the awesome work!

Sheba

2 May 2017

Absolutely mesmerized by the system, great staff, great experience!
Thanks Mika

Cherise

25 April 2017

I have learned so much and I have got a lot of new ideas to sell. Just saw the Digital Direct Print, it ROCKS!

Lorraine

25 April 2017

Very informative, detailed and highly interesting, tour guides are great and enthusiastic made t very exciting, I truly enjoyed the tour.

Thank you!
Chayli

24 April 2017

It was very great, now I do know about the different branding methods, how they work and what must actually happen to get the job done. Great things.

Sazile

18 April 2017

Extremely interesting and informative tour. All round an awesome experience. Amrod is a dynamic company with state or the art equipment and methods.

Ursula

2 May 2017

Hi Banele,

I had my tour this morning and just wanted to give some feedback.

Our tour guide Mika was incredibly knowledgeable, as we as having a wonderful personality to keep you engaged in all she was saying, she knew every procedure piece by piece and in such great detail.

It was so incredible to see the systems you have in place and to finally be able to see the procedures.

I walked away feeling so excited. I feel honoured to have you guys as my supplier and I feel very loyal to you and your products.

Thank you for arranging the tour for me – I thoroughly enjoyed and appreciated it.

Kind regards
Melany

20 April 2017

Mpho you are STAR, you saved the day. We received the order – happy client – very…very…happy

I am a die-hard old school “Customer is King” person every customer is treated like royalty regardless of the size of the order – with all of the drama we experienced you understood that there was a problem and got straight into the solution – we are totally impressed – you truly lived up to your job title Customer Care Specialist, that’s what you are indeed a SPECIALIST – it’s your crown wear with pride.

Thanks a million….for the incredible service – please come to Durban branch?

PS: Tafadzwa – I was totally lost with you being on leave – just wanted you to know Mpho got us through

Regards & GB
Amina

19 April 2017

Good afternoon Vanishree and Omer,

In this day and age, people do not take the time to stop and say thank you. It is in view of this,I am sending you this email.

In the history of our business, (over 15 years) never have we ever received such outstanding service.
Busisiwe’s attitude is extremely professional and obliging. She has gone to the ends of the earth, to assist us this very urgent job, with changes regarding delivery at the very last moment. She is an absolute Super Star and a real credit to your company.

I think perhaps she deserves to be Senior Export Account Manager ?? .
Thank you Amrod, We're a very happy customer.

Thanking you.
Kind regards
Jacky

30 March 2017

Good morning Tebogo,

Just a quick compliment to start your day with. Thank you for just making the whole process of reselling so much easier. You really go the extra mile with every order. You wont believe how frustrating it is to work with other trade only companies out there. Each time I struggle to get response on a mail, I just think to myself... I wish every company had a Tebogo.

That is all for now :D
Have a good one
Esthe

16 March 2017

Good day, Excellent client service I am always astonished by excellent customers service we receive from Sugendree. every time she is re-leaving our account manager Lisa . We had several cases were we could loose the deals in term of delivery time but she actually provided solutions. You have a great asset a meticulous employee, she can be trusted with responsibility and can work well with clients. Her advice, recommendations and great communication skills helped us to delivery most of our orders and especially the biggest order we had in February. I would like you to thank her for that , and let her know that we are very grateful for her excellent customer service. when you have a position that require a responsible person please do consider her and I believe I am not the only client who can testify to this. I thank you, Regards, ANNAS

13 March 2017

Hi Janine,

This is just a small note to you and your team to say Thank You.
Often we take for granted the miracles Amrod can perform and tend to focus on the negatives.

We are highly appreciative of the hard work and timeless dedication you give our account and believe me when I say we know the pressure we put on you to get those impossible orders done.

THANK YOU!!!!

Bridget